How Long Does It Take for Us to Respond?

How Long Does It Take for Us to Respond?

At HackHarry, we are committed to providing fast and reliable support to help you resolve any issues quickly. To ensure transparency and set clear expectations, here are our standard resolution times based on the priority level of your support requests:

Resolution Timeframes by Priority

  • High Priority:
    We aim to resolve high priority issues within 6 hours. These are critical problems that significantly impact your experience or functionality and require immediate attention.

  • Medium Priority:
    Medium priority issues will be resolved within 1 business day. These are important but non-critical issues that affect your usage but allow for a slightly longer response time.

  • Low Priority:
    Low priority issues are typically minor or cosmetic concerns and will be resolved within 2 business days.

What Determines Priority?

When you submit a ticket, our support team evaluates the impact and urgency of the issue to assign the appropriate priority level. If you believe your issue requires urgent attention, please indicate this clearly in your request.

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